Code of Ethics

MAMA MIA’S SOKO expects all Consumer Members (CM) to uphold the principles of fairness, honesty and integrity in all their dealings and activities.

 
This Code of Ethics forms part of the MAMA MIA’S SOKO Policies & Procedures and all other regulations and agreements currently in place, which bind every Consumer. Any serious breach of the Code, Policies & Procedures, regulations and agreements in place will involve action(s) being taken by MAMA MIA’S SOKO in accordance with the MAMA MIA’S SOKO Policies & Procedures.

The Code of Ethics explains proper conduct of business for Consumers to practice.

Additionally, MAMA MIA’S SOKO encourages all Consumers to obtain and observe the Code of Ethics that has been provided by any Regulatory Authority in their respective countries if and where applicable.

It is a mandatory requirement that Consumers comply with the Code of Ethics at all times.

Part A - CONDUCT

1. DEALING WITH THE GENERAL PUBLIC

1.1 Contact & Communications

A Consumer: 
a)    will at all times, when contacting anyone either from a telephone list or by other means, respect the privacy and wishes of the person contacted;
b)    will never engage in objectionable or abusive conduct, unfair or aggressive conduct when contacting or dealing with any other person in relation to MAMA MIA’S SOKO or opportunity it provides;
c)    will offer the opportunities of, and association with MAMA MIA’S SOKO, on its merits without exaggeration, concealment, curiosity or misrepresentation;
d)    will ensure they maintain their personal presentation in dress, language and documentation to the highest possible standard;
e)    Will observe the provisions of the law and good manners regarding times and days when making the call and appointments.
 

1.2 Presenting Opportunity

A Consumer presenting the Business Plan at any time, conducting a Training Event or Seminar or MAMA MIA’S SOKO Consumers’ Meeting will: 
a)    not falsely represent to any person any details regarding the financial rewards available under the MAMA MIA’S SOKO Plan;
b)    not make any false or misleading representations about the features of MAMA MIA’S SOKO’s products, services and schemes, including as to their standard, quality, value, characteristics, accessories, uses for a particular purpose, merchantability or benefits;
c)    not make any false or misleading representations about the price of MAMA MIA’S SOKO products or services;
d)    not engage in conduct that is liable to mislead anyone as to the nature, manufacturing process, characteristics, suitability for purpose or quality of any MAMA MIA’S SOKO products or services;
e)    not make any false or misleading representations concerning the need by anyone for goods or services;
f)    make it thoroughly clear to any person to whom the Consumer discusses the opportunity that financial rewards to Consumers are based on an Consumer’s individual performance;
g)    use official literature as approved by MAMA MIA’S SOKO including forms, scripts and other tools.
 
1.3 Conducting Business 

A Consumer must not at any time: 
a) take advantage of another person's disabilities or weaknesses, such as illness, age, infirmity, lack of education or unfamiliarity with language or Internet Technology;
b) actively solicit or demand orders for MAMA MIA’S SOKO products and services by anything other than an offer to collate any order a Consumer wishes to make, including by the use of physical force, undue harassment or coercion;
c) refuse to identify themselves when requested to do so.

1.4 Explaining the Business Plan

When presenting or discussing the MAMA MIA’S SOKO Business Plan and the Benefits which might be available, a Consumer must generally rely for reference on MAMA MIA’S SOKO literature and observe the following regarding the contents of the Business Plan:

a)    if predictions as to profitability are made, they should reflect what an average person carrying on the Business would achieve under normal circumstances;
b)    if any estimates of profits are made, the assumptions on which they are based should be clearly stated;
c)    where there is no previous experience on which to base expectations as to profitability, this should be stated when making the representation.

When presenting or discussing the MAMA MIA’S SOKO Business Plan, a Consumer must not make false representations concerning:

a)    any risks likely to be associated with carrying on the Business;
b)    the amount of time the average person would have to devote to carrying on the Business;
c)    the annual expenditure and the annual gross income which the average person carrying on the Business might expect and the method of calculating those figures.

Part B - OBLIGATIONS

2. GENERAL OBLIGATIONS

2.1 Authorisation Limit
Authorisation of a Consumer is limited. They shall refer any matter pertaining to MAMA MIA’S SOKO to the designated Administrator. A Consumer shall not interfere in any decision making process without prior written approval from the Administrator.

2.2 Poaching Consumers
MAMA MIA’S SOKO does not condone the intentional poaching of other competitors’ Consumers or Consumers from another line of referralship within the MAMA MIA’S SOKO Business.

3. USE OF MAMA MIA’S SOKO PROPERTY

As trademarks, logos and service marks are registered and owned by MAMA MIA’S SOKO and/or its affiliates, all written materials are the copyright of MAMA MIA’S SOKO. The use of trademarks, logos or service marks or the publication of copyright materials may only be undertaken with the written authorisation from MAMA MIA’S SOKO and not otherwise.

4. PRODUCTS AND SERVICES CLAIMS 

Whenever you see the phrase “MAMA MIA’S SOKO products and services” this refers to the products and services owned and offered by different registered VENDORS on the MAMA MIA’S SOKO website. A Consumer must not make claims about any MAMA MIA’S SOKO products or services unless, the Consumer is the registered VENDOR of the said products or services.

5. OBLIGATIONS OF CONSUMER

5.1 Promote Ethical Business Practice

A Consumer will: 
a)    ensure the Consumers in his/her group are aware of this Code and at all times carry out their Business relationships either within the group or with Consumers of the public in a lawful manner,  with courtesy and integrity, and in accordance with this Code;
b)    ensure they remain well informed regarding laws applicable to the Business and duties of a Consumer including other essential facts and public policies or regulations which may affect such Business and duties;
c)    keep confidential and not unethically use information that may be of detriment to another Consumer’s Business.
 

5.2 MAMA MIA’S SOKO’s Obligations

MAMA MIA’S SOKO will ensure that:

a)    its administrators will at all times act in a manner which does not conflict with the best legitimate interests of a Consumer and carry out duties in accordance with professional courtesy and integrity;
b)    Consumers are kept well informed regarding laws applicable to the Business and duties of Consumers and other essential facts and public policies which affect such Business and duties and will comply with all the requirements thereof;
c)    full cooperation of its administrators is given to Consumers with respect to advising them about matters which affect them;
d)    it acts in the Consumers’ legitimate interest to the best of its abilities.

Part C - APPLICATIONS

6. APPLICATION OF THE CODE OF ETHICS

MAMA MIA’S SOKO and a Consumer will accept the Code of Ethics entirely and observe its provisions.

6.1 Compliance

MAMA MIA’S SOKO and a Consumer will ensure full compliance of the Code: 
a)    in MAMA MIA’S SOKO’s case by The Founder, Administrators, Sub administrators and other employees
b)    in the Consumer’s case by the Consumer and their Downlines.
 
6.2 Administration
MAMA MIA’S SOKO will administer its dealings with Consumers in a manner that is conducive to compliance of the Code of Ethics.

7. ETHICAL CONTACT

Consumer(s) must not:
a)    force another consumer to qualify with higher packages
b)    divulge confidential information to unauthorised persons or for unauthorised or unethical purposes;
c)    discuss financial aspects of other Consumers’ Businesses;
d)    encourage another Consumer to change line of referralship;
e)    engage in Cross Lining or Poaching; 
f)    encourage or induce any other person to engage in Cross Lining or Poaching;
g)    use MAMA MIA’S SOKO’s sponsored Functions, Literatures or CDs to support Cross Lining or Poaching.  

8. POTENTIAL CONSUMER ASSISTANCE

A Consumer, either with or without an Upline’s assistance, must at all times complete all relevant parts of Registration in the presence of the Prospect.

8.1 Explanation to Prospect

A Sponsor or Upline must explain to the Prospect, and complete in their presence, the details of the online Registration Forms so that the Prospect comprehends that they are personally introduced by the Upline or Sponsor.

8.2 Application Subject to Acceptance
The Registration Form is subject to MAMA MIA’S SOKO’s discretion in accepting it as a valid application and making the appointment of that person as a Consumer.

9. COMPLAINTS

If a Consumer becomes aware of a breach of this Code, and wishes to proceed to lodge a complaint, the complaint should be made in writing in accordance to MAMA MIA’S SOKO Policies & Procedures.

Part D – “I AM COMMITTED TO MY SUCCESS”

“Good Business ethics starts with ME, the Leader. As a MAMA MIA’S SOKO Consumer, I will…

•          Be honest and fair in my dealings with MAMA MIA’S SOKO;
   
•          Perform all my professional activities in a manner that will enhance my reputation and the positive reputation established by MAMA MIA’S SOKO;
   
•          Present the Compensation Plan accurately and honestly, clearly portraying the level of effort required to achieve success;
   
•          Present realistic income possibilities only, and solely in relation to the appropriate effort involved;
   
•          Present the benefits and information of the business as stated in the MAMA MIA’S SOKO’s official literature and from my own personal experiences;
   
•          Accept and carry out to my best effort all duties expected of a Consumer and Sponsor, including training and supporting the Downlines in my organisation;
   
•          Abide by all Policies & Procedures that are applicable to the operation of my business;
   
•          Strive to ensure that my Downlines are satisfied with my service and leadership;
   
•          Answer the questions and queries of prospects and Downlines fairly and honestly;
   
•          Refer only those people that I have developed as my own Downlines and/or business prospects;
   
•          Always encourage prospect(s) developed by their initial referrers to be referred by them as well;
   
•          Be clear that MAMA MIA’S SOKO is a network marketing opportunity in which my income is related to my marketing and leadership skills as well as my own personal efforts;
   
•          Treat all prospects, Downlines and associates with respect, goodwill and professional courtesy;
   
•          Not entice Downlines from outside my Line of Referralship to sign under my organisation;
   
•          Not misrepresent the MAMA MIA’S SOKO business in any way;
   
•          Not use any advertising that I know may be false or misleading;
   
•          Be fair and just to my Downlines and associates, and not engage in practices that may reflect unfavourably on myself, my organisation, the Company, and/or the industry;
   
•          Conduct myself in such a manner as to reflect only the highest standard of integrity, frankness and responsibility because I recognise that my actions as a Consumer with MAMA MIA’S SOKO have far-reaching effects;
   
•          Use the information contained in all MAMA MIA’S SOKO websites for my personal, non-commercial use only;
   
•          Not create any unapproved or illegal websites, blogs, social media accounts, which may tarnish the image of MAMA MIA’S SOKO, It’s Founder and its related businesses.

THIS IS MY PLEDGE AND COMMITMENT TO MYSELF, MY NETWORK, AND MAMA MIA’S SOKO BUSINESS.”